"You'd better...hide!"
Games have to be programmed for all kinds of systems. One soundcard is very different from the other. Sometimes you start a game and it just doesn't work properly. Luckily I never had that problem with the 11th hour, but unfortunately other people had. So here you can find some troubleshooting from Virgin.
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Hour FREQUENTLY ASKED QUESTIONS (FAQ) Q. Whenever I try to run the game all I receive is an error stating 'your system does not have a linear frame buffer'. What does this mean? A. This is caused by your video card and can be cured in two ways. The first is to enter the UVCONFIG program within the C:\GAMES\11H directory and mark the 'disable the linear frame buffer' setting. Once done click on O.K and try to run the game again. The second cure is to re-insert the EMM386 line into yourConfig.sys file with the NOEMS switch. For further information on this, pleaserefer to the boot disk information below. Q. I have Windows '95 and the game does not run Automatically as stated in the manual. Why? A. Our apologies here, this was a mis-print. Unfortunately the game will not run directly under Windows 95. We suggest that you shut the computer down and run the game in your DOS-MODE. Q. Is there a brightness control, as stated in the manual? A. No. This feature was removed before the game was released. Q. I am having problems with my video card and the game reports back with error concerning VESA compatibility. Why is this..? A. To work with the wide variety of video cards on the market, The 11th Hour uses a universal VESA driver known as UniVBE, by SciTech Software. This VESA driver supports most video cards. There are a few (primarily very new cards) that are not yet supported. Errors such as 'Unable to set requested graphics mode' indicate that UniVBE was unable to recognise your video card. If UniVBE does not support your video card, ask your video card manufacturer for a driver that brings your video card up to the VESA 2.0 compatibility standard. You may also check with SciTech Software for UniVBE updates. Their web page is: http://www.scitechsoft.com Essentially, it is best to call our Customer Services department with information concerning your particular video card including it's make and chip-set. Here are some of the known error messages that this game may produce... Problem: 'Bad command or filename' or 'Unable to read drive x:' Solution: If you are using a CD changer, put an 11th Hour CD into each ofthe available drives before installing the game. Because the game checks all available CD-ROM drives when you start the game to see how many 11th Hour discs are available, you should have a CD in each drive when you type GO. Problem: 'Unknown pixel depth, corrupt groovie2.ini file' Solution: This can occur if you aborted the installation process before it had completed. Delete the game from your hard drive and reinstall. Problem: 'Unable to write to open driver for writing' Solution: This can occur if you aborted the installation process before it had completed. Delete the game from your hard drive and reinstall. Problem: 'Pointing device cannot be found.' Solution: This games requires a mouse driver to be loaded before it will run. You will need to locate and load your DOS mouse driver before running the game. Contact your computer or mouse manufacturer for help loading a DOS-based mouse driver. Problem: 'Your configuration has been set to 8-bit to allow safe booting.' Solution: Contact our Customer Services department with the specific information concerning your video/display card and we will try to provide you with parameters under which the game will work. Problem: 'Out of memory.' Solution: Go to a C:\> prompt and type MEM. Make sure that you have at least 400K of free conventional memory. Also check the amount of free extended memory. Problem: 'Invalid JPEG Structure,' 'Could not open...,' or any other read-type error that aborts the game. Solution: The game was unable to read a file properly. You will probably need to increase the number of FILES in your CONFIG.SYS. To change this, do the following: go to a C:\> prompt.Type EDIT CONFIG.SYS. Look for a line that reads FILES=xx. If the value (xx) is less than 80, change it to 80. If this line does not exist, add it. Save the changes and then reboot your machine so that this change will take effect. FURTHER PROBLEMS? ADDRESS VIRGIN INTERACTIVE ENTERTAINMENT (EUROPE) LIMITED Customer Support 74A Charlotte Street London W1P 1LR United Kingdom CONTACT Telephone Technical Support (Only) (Mon-Fri 10am-1pm & 2pm-5pm): 0207 551 4266 Fax: 0207 551 4267 EMAIL: customer_support@vie.co.uk
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